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Versa can't start up.

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‎06-12-2019 17:30

‎06-12-2019 17:30

My versa has stopped working for a while now. I've tried everything in this forum but it just won't start. When i put it in the charging dock, it lights up showing the fitbit logo but that's about it. This happened when i restarted my versa. Please help.

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‎06-12-2019 23:33

‎06-12-2019 23:33

Hi @Momes93  I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-13-2019 06:30 - last edited on ‎03-17-2025 08:08 by Fitbit Moderator

In response to NellyG

‎06-13-2019 06:30 - last edited on ‎03-17-2025 08:08 by Fitbit Moderator

Hi @Momes93, welcome to the Fitbit Community Forums. Thank you for performing all troubleshooting steps you found in the Community. In order for me to be able to further investigate your situation, I kindly ask you to answer the following questions:

- Have you tried all suggestions listed in this article?
- Is your Versa still linked to your account? (If so, you should still be able to access all Versa settings from the app)
- Have you tried performing a 3 button reset?

Hope to hear back from you soon. 

@NellyG thank you for your help.

Lucia | Community Moderator, Fitbit

Hat dir dieser Post geholfen? Bezeichne ihn als Lösung und gib mir Kudos 😄
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‎06-13-2019 15:52

In response to LuciaFitbit

‎06-13-2019 15:52

I've tried all the steps. It's still not responding. And no my versa is not linked to my account anymore. 😞

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