help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa can't swipe

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-18-2019 19:08 - last edited on ‎04-19-2019 15:53 by

‎04-18-2019 19:08 - last edited on ‎04-19-2019 15:53 by

I bought my Versa in November and now it doesn't want to swipe nothing, I don't believe that they are water proof cause I've seen moisture where my sensors are on the back. Buttons all work, but won't respond to resetting with the buttons, and can't swipe to do it the factory reset. They are just sending me a new one but still doesn't fix the problem. To expensive to keep having the same problem!

 

Moderator edit: subject updated for clarity and word choice

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎04-19-2019 15:52

‎04-19-2019 15:52

Hello @Jess2160 thanks for joining the Fitbit Community, it's great to have you on board. I am sorry for the late response.

 

I appreciate your participation in the Forums and for sharing your experience with your Fitbit Versa. Thank you for letting me know that you've already contacted our Support team and you're getting a replacement. I appreciate your time and feedback, we're constantly working on improving our devices and user experiences. 

 

All Fitbit trackers and watches are water-resistant, which means they're rain-proof and splash-proof and can stand up to even the sweatiest workout. Fitbit Versa is swim-proof in a lake, pool, or ocean (up to 50 meters). I believe you shouldn't experience any difficulties with your replacement device and can continue reaching your fitness goals!

 

Please let me know if there is anything else I can do for you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎04-20-2019 16:55

In response to LiliyaFitbit

‎04-20-2019 16:55

For it being water proof it had moisture in where the sensors are and it quit working. There are more people than I that have had complaints about this. Also if it was waterproof we wouldn't have to dry it after it gets wet. I never shower with it, I only continuously wash my hands with it on. Sent via the Samsung Galaxy S8+, an AT&T 5G Evolution capable smartphone
Best Answer
0 Votes

‎04-21-2019 12:19

In response to Jess2160

‎04-21-2019 12:19

Hi @Jess2160 ! It's great to see you around. 

 

Thanks for sharing your experience and concerns on this matter. We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. 

 

I appreciate providing the additional details. To keep your band clean and your skin happy, it’s important to follow a few simple guidelines as you wear and care for your device. You can find our complete, dermatologist-reviewed instructions here. 

 

Please let me know if there is anything else I can do for you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer