help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa cannot be unlocked

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-18-2021 04:14 - last edited on ‎02-18-2021 14:11 by

‎02-18-2021 04:14 - last edited on ‎02-18-2021 14:11 by

After the last update my Versa has stopped syncing with my phone. I restarted my phone, the watch, turned bluetooth off and on etc. Nothing was working, and I couldn't unlock the watch as they weren't connecting. l have deleted the app and reinstalled it, made my phone "forget this device". My plan was to pair it up again, which my phone didn't allow.

Every time I try to re-pair, it asks for a 4 digit code which is meant to display on my watch. However, my watch just flashes up "unlock with phone".   

 

So annoyed with the latest update.

 

 

Moderator edit: label

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-18-2021 14:10 - last edited on ‎06-18-2025 08:18 by Fitbit Moderator

‎02-18-2021 14:10 - last edited on ‎06-18-2025 08:18 by Fitbit Moderator

Welcome to the Fitbit Community, @CarolW122.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. The best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected. 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes