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Versa can't open notifications

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‎02-17-2021 12:17 - last edited on ‎02-18-2021 13:52 by

‎02-17-2021 12:17 - last edited on ‎02-18-2021 13:52 by

I have a Versa SE and when I get a notification message on the Versa it says "Open" or "Clear" I cant read actual message unless I go to my phone. I have a Galaxy S20+. If I select the "open" from the Versa it clears it from watch and opens it on my phone. Please help

 

 

Moderator edit: subject for clarity 

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‎02-18-2021 13:51

‎02-18-2021 13:51

Welcome to the Fitbit Community, @TimAntell.

 

Thank you for sharing the details of the issue you’re experiencing. Upon checking with our Support team, I was told that you have already contacted them. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

 

See you around.

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‎02-18-2021 14:18 - last edited on ‎02-18-2021 16:11 by

In response to LiliyaFitbit

‎02-18-2021 14:18 - last edited on ‎02-18-2021 16:11 by

I still can't see the actual messages on my watch. It just says "open" or "Clear" if I select open it only opens message on my phone and disappears from my watch. I have a Versa SE and using a Galaxy S20 plus Thank you

 

 

Moderator edit: personal info removed

 

 

 

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