Versa cannot sync since App update

[homac]

Not sure what happened.  After this most recent application update I can no longer sync.  Did all the troubleshooting tips.  What happened?

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi, try the following steps:

1. Deinstall the Fitbit app on your Phone.

2. Restart your Phone.

3. Reinstall the Fitbit app and enable BT again.

4. Restart your Versa before syncing.

5. Sync your Versa with your Phone.

Hope this will solveyour problem, regards kuzibri

[JuanJoFitbit]

@homac it's great to see you in our Fitbit Community! Regarding the syncing issues that you are experiencing with your Fitbit Versa, I would like to follow up and would like to know if it got resolved after following the great troubleshooting steps that shared @SunsetRunner.

As a side note, please let us know what is the brand and model of your phone. Also, let us know if you get any error message during the syncing process.

Looking forward to your response! 

[homac]

Thank-you for sending.  To clarify, I had tried all the trouble shooting steps including these these already.   Is there some sort of widespread syncing issue?  I am not the only one having issues with syncing from what I have read.

On a side note, seems like a lot of steps just to get the unit to sync correctly.  I have never had to do similar steps with my other blue tooth devices.   Hoping they correct whatever the issue/issues are.

[JuanJoFitbit]

@homac thank you for getting back and trying the troubleshooting steps shared above. I appreciate your feedback.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 😀

[Symoon]

Hi appears everyone or most people having syncing issues I have followed and done all the steps but still looks for device but then does nothing was working fine but then started this businesses this is the second newish one last one did it then had to buy new one not long after.not very happy is there other things to do. 

[JuanJoFitbit]

@Symoon, I'm sorry for the late response. However, I'm sorry to hear that your Fitbit Versa is also experiencing syncing issues. I appreciate your feedback and the time spent trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, I'd like to know what troubleshooting steps you have tried.

In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Thank you for your time and patience with this.

Keep me posted on the outcome.

[Symoon]

Hi ,

I have turned the andriod phone on and off many times to reset also the blue tooth on and off many times.

Have also followed posts and reset fitbit whilst charging as in help articles.

I deleted the device from my phone but now it wont find device says its looking but never hooks up.

Also the time displayed is hours wrong and it just wont sync

I have had this same problem with prior one to a piont where i went and brought another one only to have the same problem.

regards

Simon

Look forward to a response kindly.

[JuanJoFitbit]

@Symoon, thank you for getting back and trying the steps you described previously. By the way, I apologize for the delayed response.

I would just like to know what is the brand and model of your phone. This information will help me to assist you accordingly. Thank you for your patience and time with this.

I'll be around if any question arises.

[Symoon]

Hi

Further to same issues as other people and following all steps as others have and also email reply it has stopped working and turning on completely so as it was only eight months old I took it back to jb hi fi and
they replaced it but as this is the second time exactly same thing with fitbit I was hesitant on buying the same again so have paid the difference and purchased garmin vivoactive 3.

[JuanJoFitbit]

@Symoon, I'm sorry for the late response. I totally understand how you feel about this and respect your decision. I appreciate your feedback and comments since this helps us to keep improving.

Don't hesitate to get back if you have questions or need assistance.