Versa changes to notifications screen randomly

[Ash6994]

My Fitbit Versa keeps changing the screen randomly to a notification page, the slightest movement and it pops up, when I try to discard it the buttons won’t work nor the touch screen.  I’ve never had any problems before but it seems to be faulty, even when it’s on charge it continues to do so.  Help!

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi, seems you have a serious problem with your Versa and therefore I would advice you to contact Customer Support ASAP. Regards kuzibri

[JuanJoFitbit]

@Ash6994 welcome to our Fitbit Community! Regarding the screen issues that your Fitbit Versa is experiencing, I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly.

Please keep an eye on your email account.

Thank you for your help @SunsetRunner.

Let me know if you have any questions! 😀

[MnLynn]

Was there a solution to this?  I am experiencing the same issue. 

[JuanJoFitbit]

Hi @MnLynn, thank you for joining us in this thread. Regarding the screen issue that your Fitbit Versa has experienced, I got in touch with our Support team and was told that they assisted you via social media and email. Please contact them with the reference number they provided in case you need further assistance.

I'll also be around if any question arises.

[em314a]

Hi, I'm experiencing the same issue. Is there a fix for this?

[MnLynn]

Nope.  I did let the battery fully die and recharged, and it was ok for a bit.  But still happens randomly, and sometimes the left button won't work.  I reported it to customer service, and my FitBit was out of warranty, but they did send me a discount code for a new one.