Versa changing language

[RobinMJ]

Just got a new Versa and noticed it keeps changing language from English into Spanish. Set up the device initially as U.K. based and downloaded a couple of clock faces to get going. When language changes clock faces disappear as well. Have reset a number of times including deleting the app and following all advice from forum members but no solution yet.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @RobinMJ, welcome to the Community Forums!

Thanks for your post and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know which mobile device are you using? Is your phone in another language? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[RobinMJ]

Hi thanks for responding.
Using iPhone 11 and iOS is fully up to date 14.0.1
Have tried the steps you suggested yesterday a few times and no result.
Last night clock on watch stopped for six hours. This morning although paired with iPhone through Bluetooth, Versa failed to show up as a device on the Fitbit app. Went to set up device ( for the nth time!) again and would not find the WiFi network even though I was sat next to the router. Did a broadband speed test and am getting download speed of 30mps. Set up without WiFi and Fitbit app now up to date. Don’t want to have to go through this process every day so grateful for any advice. Is the Versa faulty?

Sent from my iPhone

[RobinMJ]

Language now changed to French then randomly to Chinese. Time has reverted to USA eastern standard time even though everything is set up for U.K. am returning product