Versa charging and syncing difficulties

[marcinator]

My Versa has lately lost charge more quickly.  Today it was not syncing.  I put it on the charger and it got very hot to the touch.  Now, I can't see anything.  It won't reset.  When I put it on the charger- nothing happens.  I cleaned it and still nothing happens.  Noe of the buttons function- the screen is completely black.  I checked my app and it has not synced since yesterday morning.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @marcinator, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's recent behavior when you charge it. I appreciate your time and efforts in trying to fix your watch's charging and syncing issues prior to posting here.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

[marcinator]

Thank you!

[MarreFitbit]

Hello @marcinator, you're welcome. 😉

I'll be around if there's anything else I may do for you in the meantime.