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Versa charging difficulties

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‎07-31-2020 12:48 - last edited on ‎08-03-2020 13:40 by Fitbit Moderator

‎07-31-2020 12:48 - last edited on ‎08-03-2020 13:40 by Fitbit Moderator

Versa Charger not working - USB plug gets hot too touch.
No debris between pins on charger. 

 

Moderator Edit: Clarified subject

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‎08-03-2020 13:43 - edited ‎10-12-2023 18:21

‎08-03-2020 13:43 - edited ‎10-12-2023 18:21

Hi there @GetFitterBits, welcome to the Community Forums. Thanks for the details provided in your post about the charging difficulties you've recently started having with your Versa.

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know. 

Maria | Community Moderator, Fitbit


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