Versa clock face separated from device

[agred22]

I'm sitting doing my homework and as I moved my arm I started hearing a clinking noise that I first ignored but when I looked down to find out what was causing the noise I realized my clock face had separated from the device....

I purchased the Versa on May 4th, 2018...

Moderator edit: format

[SteveH]

As you'll still be within the warranty period I've flagged your post for the attention of a moderator who will be able to put you in contact with customer support.

[agred22]

Thank you.  Unfortunately my husband and I have had every Fitbit offered and ALL of them have had issues including my current Versa now without a face and his Iconic that was not connecting to his phone for months.  May be time to go back to the Samsung watch series.

[DavideFitbit]

Hello @agred22 , it's good to see you visiting the Community for the first time. I'm sorry to see you've experienced trouble with the wristband. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon. 

I hope everything goes well, keep me posted on the outcome.

Thank you @SteveH!

[agred22]

Thank you.

[DavideFitbit]

No problem @agred22!  

[Aaronhaalnd]

I just now had that same issue. I was sitting down reading, heard a crinkling sound, looked down and saw that my versa face had separated from the base of it. What do it do about this?

[agred22]

It is the strangest thing right?! I got in contact with someone from
Fitbit through this post and after sending them information regarding my
watch purchase and pictures of it in its current state, they sent a
replacement but only the face of the watch, not the band.

I hope you get this sorted out. I actually ended up switching to a Samsung
Gear Sport before I received the replacement so I have it as a back up if
ever needed.

--
We can't have excuses AND results....we have to choose....

[DavideFitbit]

Thank you for all the details that you've provided @Aaronhaalnd and welcome to the Community forums. 

I've sent your information to the customer support team for further assistance with this, but was informed that you already have a case created with or that you already got in touch with them. I hope everything goes well. 

Thank you also for sharing your experience with the device @agred22. 

Let me know if you have further questions.