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Versa clock slow by 7 mins

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‎06-07-2020 19:38

‎06-07-2020 19:38

Lately I encountered difficulty to sync my fitbit versa with my android phone (Samsung S2) and my Ipad Pro. after versa software update. Then I realized the clock on my Versa was 7 mins slower than before. 

Does anyone has the same issue? Please help. 

 

Thank you. 

 

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‎06-20-2020 05:26

‎06-20-2020 05:26

Hi @Summer_AL, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since the clock is slow by 7 minutes. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I'd like you to restart your Versa as described in this help article. After this, sync your watch and see if the time gets corrected.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎06-20-2020 05:26

‎06-20-2020 05:26

Hi @Summer_AL, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since the clock is slow by 7 minutes. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I'd like you to restart your Versa as described in this help article. After this, sync your watch and see if the time gets corrected.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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