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Versa clock stopping

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‎03-24-2020 07:08

‎03-24-2020 07:08

This morning after charging my Fitbit versa the time showing was 2:04 but the correct time was 9:50. I synced and it corrected it self. This is the second time this has happened. Is there something I need to do?

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‎03-24-2020 11:21

‎03-24-2020 11:21

@Marie20 Fitbit needs to sync to keep the time. Make sure you have All-day sync and Always Connected enabled in the Fitbit mobile app, and that fitbit mobile app is not being optimized by OS (if you're on Android).

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎03-24-2020 11:21

‎03-24-2020 11:21

@Marie20 Fitbit needs to sync to keep the time. Make sure you have All-day sync and Always Connected enabled in the Fitbit mobile app, and that fitbit mobile app is not being optimized by OS (if you're on Android).

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎08-04-2020 07:46

In response to Marrrmaduke

‎08-04-2020 07:46

I have all those settings and it’s always synced. I charged it last night and when I took it of the charger it’s reading 145pm. Syncing it did not fix the time issue. 

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