Versa clock won't work properly

[Fernando_fcp]

My Versa 2 was working fine, but after the katest update the clock's not working anymore. When I sync my watch the time actually changes, but then it gets stuck on the time the sync happened.

Any advice?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Fernando_fcp welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since the clock stopped working.

In order to fix this issue, please restart your watch as described in this help article.  After this, monitor the clock of your Versa and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[Fernando_fcp]

Hi @JuanJoFitbit, thanks for the responde. Unfortunately it didn't work. I've tried restarting twice and also shutting it down but the problem persists. 

Any other advice? Probably reestarting the device to factory standards?

[JuanJoFitbit]

@Fernando_fcp thank you for getting back and trying the restart process as advised previously. By the way, I'm sorry for the late response.

A factory reset has been helpful for this type of issue if the previous troubleshooting steps haven't fixed the issue. To to so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data.

Let me know how it goes! 😀