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Versa connection issues with Powerbeats Pro

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‎12-15-2020 15:23 - last edited on ‎12-16-2020 14:44 by Fitbit Moderator

‎12-15-2020 15:23 - last edited on ‎12-16-2020 14:44 by Fitbit Moderator

After quite a few chats with the support people, I now realize I am not the only one having issues with using the Powerbeats Pro, with my Versa. However I also found that if it does not work and I uninstall them from my watch, then repair them, they work. What a pain.

 

Moderator Edit: Clarified subject

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‎12-16-2020 15:11

‎12-16-2020 15:11

Hi @bubbieone, it's nice to see another post from you here in the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps with our Customer Support team. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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