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Versa constantly vibrating and non responsive to touch

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‎09-25-2018 08:29

‎09-25-2018 08:29

Hi

My Versa is going nuts! It stopped being responsive to touch a couple of days ago.  I have reset it half a dozen times and it's not helped.

It is now vibrating every 3 seconds and flickering between my clock face and "Screen Wake" and "notifications " settings.  I had to take it off overnight as it was keeping me awake.

Does anyone have any suggestions about what i can do to fix this? Thanks

Best Answer
3 REPLIES 3

‎09-26-2018 06:00

‎09-26-2018 06:00

@LainieG01 Welcome! Thanks for being part of our Community! Sorry to hear about your Versa constantly vibrating. Try doing a Factory Reset by going to settings > about > Factory Reset. You can also try letting the battery completely die and charge it a few hours after it has been inactive.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎09-28-2018 09:26

In response to AlvaroFitbit

‎09-28-2018 09:26

Hi

I've tried resetting it numerous times, and that hasn't helped.   Letting the battery run down has resolved the vibrating issue, however it is still unresponsive to touch.  

Best Answer
0 Votes

‎09-28-2018 09:42

In response to LainieG01

‎09-28-2018 09:42

It will need to be replaced.  You will need to contact FitBit support.

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0 Votes