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Versa continuing problems

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‎09-13-2020 19:12

‎09-13-2020 19:12

A couple of months ago my versa all of a sudden got a couple of lines on the sides of my watch. 45 days after posting my issue I was given the advice to restart the watch. Well, that advice didn't work even after I was actually able to do that on my own the day it happened. Today I was swimming and the watch would randomly go to alarm mode. Then it shut down, showing 0% battery, it was at 89% two hours before. Came home, put it on the charger and the backlight will not shut off so my 100% battery lasted less than 2 hours. This is my 2nd fitbit in 3 years because of it just suddenly stop working. 

Can anyone from Fitbit actually help with this issue? If not I'll be looking for a different brand(which I really don't want to do)

I'd appreciate a little quicker response than 45 days.

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‎09-13-2020 19:14

‎09-13-2020 19:14

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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