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Versa cracked screen

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‎07-24-2019 06:03 - last edited on ‎07-24-2019 17:01 by Fitbit Moderator

‎07-24-2019 06:03 - last edited on ‎07-24-2019 17:01 by Fitbit Moderator

I’ve had fit bit trackers for years. Like the concept. While vacationing/boating swimming I noticed a crack in the corner. I do not recall hitting device or any excessive wear. It was an unusually warm day. I have contacted Fitbit. Sent my case number and photo of the device. Waiting to see what happens. But have since read comments the company will most likely do nothing. I ordered directly from Fitbit  so more than likely from what I have read I can’t return like others have who have purchased from an outside seller.  If that is the case I will not purchase another Fitbit item again!  Keeping my fingers crossed but not holding my breath. Ugh. 

 

 

Moderator edit: updated subject for clarity

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‎07-24-2019 17:06

‎07-24-2019 17:06

@DaniKied, welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your damaged Versa. For physical damage the best approach is letting our Support team know as they are the ones who can review the issue and provide options. They will base their response on the Fitbit's warranty.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-26-2019 10:19

In response to AlvaroFitbit

‎07-26-2019 10:19

This was my answer from Fitbit. And I will not be purchasing another Fitbit product again since I feel I did nothing directly to create the crack in the screen and believe it happened due to a hot day and temperature change while swimming.
End of story.
Danielle.


Hi Danielle,

Thank you for your information and for the photo you've provided regarding your broken Versa Lite screen. We also respect your position toward this matter.

Upon carefully reviewing your case, we determined that this type of damage are not covered by Fitbit.

We'd also just like to share with you, any external damage or accidental damage on your Fitbit device will not be covered by our Fitbit limited warranty. Especially when you got your item out of the box with no scratches or cracked screen. Keep in mind that Fitbit's warranty does not apply to any cosmetic damage such as scratches, cracks and dents.

You may also review the full details of our warranty policy by just clicking this link Return Policy and Warranty.

We appreciate your understanding towards this matter. Let us know if you have any other concern.

Sincerely,
Clarence and the Fitbit Team

--
Reply directly to this email to update your case. #31469730

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