Versa damaged screen colors

[nicolettapet]

hello everyone,

Since last night i noticed that my screen colors were damaged. I turned it off, restarted it, reset factory settings and now it wont charge and open. Is it dead for good? 

thanks

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@nicolettapet welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on or charge even though you have restarted it and performed a factory reset.

I'd like you to try the troubleshooting steps that are listed in this help article. This article also contains the restart process but you can skip it since you already tried it. After trying these steps, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the your Versa gets back to life.

Keep me posted on the outcome! 

[nicolettapet]

I have tried all the steps and nothing works. The colours of the screen are still faded i cant see very good and the battery seems to be damaged as well. I charged it last night and now is 50%

[JuanJoFitbit]

@nicolettapet I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that they're handling your case. I'm glad to hear that they're providing a solution and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!