Versa dead after 9 months

[ByloSelhi]

My Fitbit Versa bought in Sept 2018 worked fine until this Saturday.

It showed 5% battery so I put it on the charger overnight. The next morning it was quite hot but dead.

I tried restarting it many times holding in the back and bottom buttons for at least 10 seconds.

I tried resetting it holding in all 3 buttons for different times up to more than a minute.

I cleaned the contacts and tried recharging it a number of times.

It remains dead.

[SteveH]

That doesn't sound good. At least you should still be within warranty. I've flagged your post for the attention of a moderator who can put you in contact with customer support. They can check your warranty status and advise on your options. 

[ByloSelhi]

I need to clarify that by accepting the proposed solution (to be put in contact with customer support) it does not imply that my problem is solved.

I am still waiting for customer support to contact me.  

[AlvaroFitbit]

@ByloSelhi Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your unresponsive Versa and thank you for troubleshooting this issue. As @SteveH mentioned the best thing to do is letting our Support team know about this. I have created a ticket so they can further assist you via email.

Let me know how it goes.