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Versa dead/black screen

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2 days ago my heart rate monitor became very inaccurate so I tried to restart it and did nothing and so I then then did a factory reset and it did nothing. Then the screen become non responsive so tried to do a hard reset but after multiple times was unsuccessful and then the watch just died. It had 100% battery when it happen. I heard charge 3 had similar issues , has any Versa people got a similar issue? Mine is fully dead with no response. Still waiting for a reply from Fitbit on Twitter help. 

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28 REPLIES 28

I feel this update could be the issue too. 

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Thats exactly what happened to mine! Called fitbit their reply was buy a new one

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Same thing mine died after a update and I switched clock face, glad to see I am not crazy

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Me too, isnt that a slap in the face, Apple would never do that. I had a problem with a Apple phone out of warranty, but from a non apple store, they sent me a BRAND new apple phone, with a smile

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Hey there,

I got my issue solved with a replacement.

Thanks to Fitbit.

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My fitbit rep wasn't as helpful. Its ok shrug, it was a mother's day gift that I babied.  I'm in healthcare when my patients ask me about trackers, I offer nothing but options and my personal experience with fitbit. I was just looking to see if there was a new fix before I threw it away.

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We'll, that's unfortunate. Just keep trying to get it replaced. I hope that you get the replacement.

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You’re one of the few. I just know I will never recommend Fitbit to anyone with how horrible they treated me. I am loving my Apple Watch. I realized how off my Fitbit was when it actually was working. It was doubling my steps. Kind of pointless to have a fitness tracker that can’t even do it correctly.

Sent from my iPhone
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I'm sorry to know that. Well, it's been working smoothly for me ever since the replacement.

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