Versa died

[Jrenee0722]

Well my Alta hr was less than one year old. So they gave me a “credit”. I upgraded to versa. I’ve had it for 2 months. I paid over $100.00. 

Last night it was working. This morning whenever I woke I noticed it was off. I tried to restart(as I’ve had to do lately several times a day) and it didn’t respond. I placed on charger thinking I’d “wake it up”. 

Well after five minutes I took it off and tried to restart and noticed the device was very warm. Hot to touch. I called and they said they’d email me a return label and mail a replacement. Hmm.... that’s weeks without my device I use daily. I’m a fitness director and I also use my RHR for medical conditions. 

Ndedless to say I’m highly irritated.

Moderator edit: format

[JuanJoFitbit]

@Jrenee0722 It's great to see you in our Fitbit Community! I'm sorry to hear that your Versa won't turn on, nor charge.

I totally understand how frustrated you are due to the return process. Please reply to their last email so they can provide updates of the return process. I really appreciate your patience and feedback since this helps us to keep improving.

Let me know if you have any questions! 😀

[Tadpissedoff]

I brought the versa for my daughter and had the same problems when I contacted Fitbit the were very helpful to start with I’m still waiting on my shipment label the last email I got was on the 14/03/19 I have sent 3 more emails and have had no response from the Fitbit team I had my partner post on Instagram and they just delete it 

[Jrenee0722]

wow wow wow. This is all not acceptable 

[Jrenee0722]

Why would I want to return something for the second time and I’ve alresdy spent hundreds for s working fitness tracker and currently stuck without one. I’ll be forced to stop by a local store and purchase another working device. Due to medical conditions I can’t go weeks without one. Maybe a refund would be appropriate. 

[Billversa]

I too am without a fitness tracker. I really want to research and am checking other forums for other brands. So far the clear winner is the Apple watch, with the garmin coming in as a second choice.