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Versa not tracking sleep correctly.

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‎04-09-2019 09:43 - last edited on ‎04-10-2019 07:00 by Moderator Alum

‎04-09-2019 09:43 - last edited on ‎04-10-2019 07:00 by Moderator Alum

My sleep tracker has not kept track of the first 3 hours of sleep for about a week and a half. I was wondering if there had been an update that I missed. I have been using the same clock face for several months. 

 

Moderator Edit: Clarified Subject.

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‎04-10-2019 07:12

‎04-10-2019 07:12

Hello @YV1 I hope you're doing well, it's nice to see you around the Fitbit Community. 😄

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, as the Versa has not received an update yet, I would like to suggest you to restart the watch by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then, wear it a bit higher on your wrist when you go to bed and check if your sleep log seems more accurate the following morning. 

 

Give these steps a try and let us know in case you need anything else! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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