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Versa not working correctly. Unable to set it back up.

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‎04-09-2019 11:45 - last edited on ‎04-10-2019 07:16 by Moderator Alum

‎04-09-2019 11:45 - last edited on ‎04-10-2019 07:16 by Moderator Alum

I'm frustrated. About two weeks ago I started having trouble with my Versa. Would not connect to WiFi, the clock was off by 30 minutes or more, wouldn't pair with Bluetooth, heart rate wasn't tracking...prior my notifications wouldn't clear...which was resolved with a restart - which I had to do about every day. With the operational issues - i did the factory reset, I deleted the app on my phone and reinstalled. Still nothing. I will add that I got the device more than a year ago - after two months I had to have a new Versa sent to me as the first wasn't functioning properly either. Any assistance would be appreciated. I have an iPhone 8 Plus - which won't pair. Never was an issue prior

 

Moderator Edit: Clarified Subject.

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‎04-10-2019 07:19 - edited ‎04-10-2019 07:20

‎04-10-2019 07:19 - edited ‎04-10-2019 07:20

Hello @CJBohn I hope you're doing well, it's nice to see you around the Fitbit Community. 😄

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried in hopes to resolve these issues affecting your watch. 

 

At this moment, as your Versa is unable to pair back up to your account, we will need to take care of this issue first and check if your Versa is still experiencing the same issues you reported earlier, so please follow these steps in order:

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
  3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
  4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
  5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

If after trying these steps the Versa is still not pairing to your account, please reply to us with the following information:

 

  • Phone model you're using. 
  • OS version running in your phone
  • App version installed in your phone (go to Account > Help to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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