Versa disappeared from Fitbit app dashboard

[Molldoll26]

I’ve had my Versa for over a month. It was working great through the Fitbit app. Today when I opened the app I noticed that the Versa is missing from the dashboard but my old charge 2 and Aria are on there. When I tried to set it up again I got an error message saying “Cannot Pair” saying it’s locked likely due to a warranty exchange or being reported as lost? It was working fine before. It says to contact support if I feel it’s an error but when I click on the support link it brings me to a page in a totally different language. What’s going on??

[NellyG]

Hi @Molldoll26  That sounds really weird! I have flagged a moderator to come and help you.

[YojanaFitbit · Accepted solution]

Nice to see that you're digging into the Forums @Molldoll26, let me give you a warm welcome to our Community. Thanks for jumping in @NellyG.

Thanks for sharing this information with us and for trying to contact our support team. I think that it's best to wait until our team gets in touch with you. I've requested to them to create a case on your behalf. You should soon receive an email with important information about your case.

I'll be around in case that you have further questions. 

[DIB21]

Yesterday my Versa 2 disappeared from my Fitbit app dashboard, also.  And, the only thing showing on the phone screen is the Fitbit logo.  I've been trying to fix this all weekend, following all the instructions over & over, to no avail.

[YojanaFitbit]

Nice to see you here @DIB21! Thanks for trying suggested the steps, sorry to hear that your Fitbit Versa is not responding.

We strive for excellent customer service and customer satisfaction remains our number one goal. Your comments are greatly appreciated. I've checked with our support team and apparently they already took your case under their wings. Thank you for contacting them.

Let me know if you have questions about it.