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Versa display and button not responding

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‎06-27-2020 18:29 - last edited on ‎06-27-2020 22:57 by Fitbit Moderator

‎06-27-2020 18:29 - last edited on ‎06-27-2020 22:57 by Fitbit Moderator

My Versa stopped working after charging. Immediately off the charger, the lock screen began appearing and numbers acted as though they were being touched even when they weren't. It stopped and told me to unlock with my phone, which I did. Since then, the back button and touch screen have been unresponsive. It worked today prior to charging. Any solutions?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-27-2020 22:50

‎06-27-2020 22:50

Hi @aleigh924, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To resolve the display and button issues you're experiencing, please try our restart process and let me know if the issue persists.

 

I'll be here if further assistance is needed.

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‎07-02-2020 14:28

In response to RicardoFitbit

‎07-02-2020 14:28

I restarted my FitBit and it didn't fix the issues. It started flashing the screen on and off until it finally just stopped and went black. All I did was charge it and it stopped working, even after restarting it several times. 

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‎07-02-2020 18:51

In response to aleigh924

‎07-02-2020 18:51

Your reply is appreciated @aleigh924.

 

Thanks for troubleshooting your device with me, I'm sorry to know that your issue persists. Because your device is not responding anymore, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.

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