Hi there @Lee4545, welcome on board. We're sorry to hear about the inconveniences you've been having with your Versa. We‘re taking into consideration your comments and sentiments with regards to our products and services.
Please know when a Fitbit device is deemed defective we review eligibility using the one year warranty option. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.
We understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our Support Team again for a better understanding of the information you were provided.
We'll be around if there's anything else we may do for you in the meantime.
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