Versa display not turning on

[TIFFANYJOY02]

Why is fitbit versa screen black? I can still sync it and feel it go off. So anything else is working expect the screen. I have tired to change clock screen,restarting it but it didn't work. Any suggestion? Please help!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @TIFFANYJOY02, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Since you're still experiencing difficulties with the display of your Versa, please try the following steps to perform a factory reset:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

I'll be here if further assistance is needed.

[DevinWasser]

I performed these steps, it never shows a fitbit logo, only a blank, lit up black screen. Is there any fix for this?