Versa display not turning on

[spdpunk41]

My versa watched stopped working.  I had been swimming and I noticed after about ten minutes my watch screen was black. I figured it had died so I charged it but still the screen is just black. I've tried multiple times to restart it and nothing works.  I can see it light up but the screen is black. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @spdpunk41, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some steps before posting over here. Since the restart process didn't fix this issue, please try the following steps to perform a factory reset on your Versa:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[Shandcoc]

Hello,

I’ve tried the directions for the factory reset but the logo never appears, even after holding down all three buttons much longer than 12 seconds. Can you provide any further guidance for troubleshooting or support?

[Jessica.Bykari]

Good luck! Multiple people black screened today and left with a watch that suddenly just stops working and all they want to offer is 25% discount for a future purchase of another one!! 

[spdpunk41]

I have tried to do the factory reset multiple times and the logo never
appears it's just a black screen.