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Versa display not turning on

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‎11-13-2020 06:38 - last edited on ‎11-13-2020 17:06 by Fitbit Moderator

‎11-13-2020 06:38 - last edited on ‎11-13-2020 17:06 by Fitbit Moderator

About 2 days ago my screen was glitching, than yesterday it was fading and this morning its completely black. It still syncs, and all but there is no screen. I've pressed all buttons and tries to update due to and update but nothing. 

 

Moderator Edit: Clarified subject

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‎11-13-2020 17:06

‎11-13-2020 17:06

Hi @LadyMichelle, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some steps. To fix the display issue of your Fitbit Versa, I'd recommend our restart process and the troubleshooting steps that are specified on our help article: How do I change the clock face on my Fitbit device?

 

Let me know if the issue persists, I'll be around. 

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