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Versa water damage

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‎11-13-2020 04:34 - last edited on ‎11-13-2020 16:55 by Fitbit Moderator

‎11-13-2020 04:34 - last edited on ‎11-13-2020 16:55 by Fitbit Moderator

 
Hello,
 
In reference to the subject mentioned above, i am using fitbit versa more than a year now. I am really happy to inform you that i am very much impressed from the performance and features of the watch. It has also made me a fitness freak. 
 
But last week during my swimming session somehow water has went inside the watch. It has not been switched on since then. I can see water droplets near backside sensors. I request you to kindly resolve this problem, since fitbit versa is 50m water resistant. 
 
I request you to kindly address this issue as it has been a part of my daily life. 
 
Best Regards 
 
Moderator Edit: Clarified subject
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‎11-13-2020 16:55

‎11-13-2020 16:55

Hi @Maddy1905, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Customer Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎11-13-2020 16:55

‎11-13-2020 16:55

Hi @Maddy1905, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Customer Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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