Versa display not working after update

[alicia_o]

This is the second update that has completely ruined my Fitbit. Absolute terrible customer service. Bought my Versa in March 2019 for $229.95 (minus tax). Did an update in December of 2019 (9 months after purchase) and my screen would never turn back on. Fitbit sent me a new one. Now 5 months later, after another update, my screen won’t work again. And guess what, Fitbit won’t send another screen. The warranty is from the FIRST purchase, which already screwed up and had to be replaced. So I wasted $229.95 on a watch that originally didn’t even work for a year and now doesn’t work again!!! Absolutely disgusted and will NEVER buy Fitbit again nor will I encourage anyone else to do so. Complete joke of a company. What an absolute joke!

Moderator edit: updated subject for clarity

[SunsetRunner]

Sorry for your issues. It is not common. But note, no company restarts a warranty from the time they supply a replacement. No company! If they did, people could technically have a perpetual warranty.

Yes, sometimes you get a defective replacement. It's not common, but it does happen. That tracker has been replaced with the Versa 2. Did they offer you a discount on a replacement? I wouldn't want a replacement of the original Versa anyway. Either it is refurbished or has been sitting on a shelf in a warehouse for years.

[alicia_o]

I understand that fact but I am two months over the 1 year warranty. Obviously it is a common issue because if you look at the upgrade from December and then now the most recent, it is a very common problem and yet they’re only solution is to have you buy a new device. They offered me 25% off their website. No thanks. I just spend $250 and never got a full year of a working Fitbit. That’s a huge issue with the company and the way they handle things. The only problem I ever had with because of THEIR updates. And the fact that they aren’t willing to make up for that says a lot about how they run their business. 

[AlvaroFitbit]

@alicia_o Welcome to the Community.

Sorry to hear about your unresponsive Versa after you updated it. Not sure if you have tried any troubleshoots but I guess Support has shared some with you. If you wish you can fully charge it by plugging it for a couple of hours and then restart it. After this retry the update if it wasn't completed by checking these suggestions. Support does follow the guidelines listed in the warranty so if your device is outside the warranty period they won't be able to replace it. This is why they offer a discount to help customers in this situation. Still thank you for sharing your feedback.

@SunsetRunner thank you for your help here.

I'll be around.