Versa display not working

[martinadon]

Hi

I'm having trouble with the display on my Versa (purchased in December 2018). My device turned off during the night, seemingly due to low battery although I had not received a warning. I charged the device for a few hours but when I turned it on, the display is faded and there are gridlines appearing. I've tried turning off/shutting down the device a couple of times and I only use the Fitbit clock face so that's not the issue. Can anyone suggest anything else?

[MarciM]

Hi @martinadon 

I'm sorry to hear you are having a display problem. You say you've already trying turning it off and on, have you also tried doing a restart? If not, I'd give that a try a couple of times. If you need instructions you can find them HERE.

If that doesn't do the trick, then the next option is a factory reset. 

Best of luck! 

[martinadon]

Thanks! Does a factory reset erase all my data??

[MarciM]

Only from your Fitbit, but not from you record. All you data is still available on your mobile app and Web interface. After you factor reset and then reset up the device again (just like you did when it was new) your data will be available.