Versa display won't turn on

[BrokenAfter16M]

I used to be a loyal customer to Fitbit, I own Flex2, Charge HR, and Versa. I want to express my feelings about Fitbit and the Versa. I purchased the Versa 16 months ago from Costco, and it broke last week; I put it on the charger like normal for it's weekly charge, after I removed it from the charger the screen would not turn on. I held down the left side button of the Versa, it would vibrate but the screen was still black. I contacted Fitbit, they tried troubleshooting it with no success. They said it was past the 12 month warranty therefore would not replace it or fix it. I offered to pay to have it fixed, but they don't have a repair center. They did over me a  25% off coupon for the Versa 2.

I bought the Versa because my Charge HR broke but I had it for 3 years so I thought I got my use out of it but I don't feel that way with Versa. I feel like it was a wasteful purchase, and I didn't get my use out if it, I bought it less then a year and half ago.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @BrokenAfter16M, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit forums.

Regarding the display issues that your Fitbit Versa experienced, I'm sorry to hear that it's no longer under warranty. The warranty period is good for 365 days, starting from the date of first setup.

I totally understand how you feel and we appreciate your feedback since this helps us to keep improving.

I'll be around if any question arises.

[Missus_B]

We've been loyal customers as well.  We began with the clip versions, (two of them) and husband had the Flex, then 4/5 of us (youngest is too young) have Versas or Versa Lites.  Daughter's had to be replaced because the "gorilla glass" scratched in her job holding babies and changing diapers.  Husband's simply died one day, replaced under warranty.  TWICE.  Son's died, replaced under warranty.  Mine was at 52%, stopped syncing to my phone, so I reset it and put it on the charger, it refuses to come back on.  They won't do anything more than offer me 20% off a new one, which I cannot accept because I'm out of work until school begins again.  For now, I managed to get my son's malfunctioning old one to come back on, I'm just charging it every single day, not allowing it to get below 70% battery, not restarting it at all, etc.

My Versa was 1.3 years old.  It still comes on to tell me it's at 0% charge, if I put it on the charger it won't come on, so it's holding a charge and the screen CAN come on, it just malfunctioned.  Check the forums, this is a huge issue that Fitbit have acknowledged in chat with me, they know this is happening, yet refuse to do anything more than offer those of us out of warranty a tiny amount off a new one.  Never again will I spend so much money on something that's essentially "disposable."

[5Zena]

To help the battery to hold its charge better try putting the device in the freezer for a while and letting it get really cold.  I was advised that this resets or changes the chemistry in the battery so that it will work again.  This worked to revive my old Blaze model so that it now holds a charge again for several days without draining.  Please try and see if this restores your battery also.