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Versa displaying Fitbit logo

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‎06-09-2018 15:25 - last edited on ‎06-11-2018 10:25 by Moderator Alum

‎06-09-2018 15:25 - last edited on ‎06-11-2018 10:25 by Moderator Alum

Hello,

 

My Fitbit some days ago started having issues with the battery life, after that was not working, I have restarted from the settings and now it’s been two days since there is Fitbit logo till the battery runs out, I connect to the charger and still the logo. My Fitbit is blocked! What can I do?

 

Thanks

Sara

 

 

Moderator edit: subject for clarity

Best Answer
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2 REPLIES 2

‎06-09-2018 16:29

‎06-09-2018 16:29

Try a Restart and do it several times if necessary.

Best Answer

‎06-11-2018 10:28 - last edited on ‎06-02-2025 09:50 by Fitbit Moderator

‎06-11-2018 10:28 - last edited on ‎06-02-2025 09:50 by Fitbit Moderator

A warm welcome to the Community @Fsara and @SunsetRunner thanks for sotpping by.

I would like to know if you keep having issues with your Versa displaying the Fitbit logo? Have the instructions provided by our friend worked? I recommend setting up your watch as a new device by doing the following from your Fitbit app:

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

If the issue is directly with the battery, take a look at this post and follow the steps there.

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer