Versa does not receive call Notifications.

[Trobl21]

I have a galaxy s7 and starting about a week ago my versa np longer vibrates when i have an incoming call, it vibrates when i get a text/missed call. I have tried turning notifications off and on, tried uninstalling and reinstalling app, tried restarting the watch and phone... i dont know what else to do please help

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Trobl21, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. Please note that Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app.

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
• You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
  • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

I hope this can be helpful, please give these steps a try and keep me posted in case you need anything else. 

[Superdad23]

Same problem as Trobl21 went through all mentioned steps with tech support NOBODY has an answer maybe somebody here can help.  I even exchanged watches problem still exists

 Is there some new software update from Samsung or fitbit we dont on now about?

[AlvaroFitbit]

@Superdad23 Welcome! It's good that the community is growing! Sorry to hear that your can't get notifications on your Versa. Which Samsung phone do you have? Is it running Android 9? The latest version of Android has been giving some issues as you can read in this thread. Still you can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. After this setup the notifications again. 

Let me know how it goes!

[Trobl21]

I have the galaxy s7 and have tried everything from restarting both watch and phone to uninstalling the app and resetting up the watch.

Sent from Yahoo Mail on Android

[Superdad23]

Just got email from.fitbit saying they are aware of the problem of related
to the device firmware and that they are working on ot. Unfortunately no
resolution date at present.

[Superdad23]

Running Android 8.0 Samsung 9.0 the thing is, it was working when I first
got the device. Fitbit says it is something with the device firmware.

[HIyer]

Going into Settings and giving permission to the Fitbit App helped.

It was turned off there for phone and msg.

[nmbaburaj]

I have recently bought Versa and synched with my samsung s7 phone. I have tried all the options but the call and text message notifications is not received in versa. Please let me know how to fix this otherwise planning to return this.

[Superdad23]

It turned out to be a phone problem not a Versa problem. The S7 has
outdated software. When I upgraded my phone the Versa worked perfectly.

Sent from my One Plus 6T

[nmbaburaj]

Have you updated the software in s7 , if sol please let me know the software version

Sent from Yahoo Mail on Android

[Superdad23]

I no longer use that phone but when I did last December I was told I had
the latest version

Sent from my One Plus 6T