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Versa not holing a charge

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‎04-17-2019 13:39

‎04-17-2019 13:39

I got a FitBit Versa about 10 months ago and it was working great. About a month ago I started noticing that within a few hours the battery was draining. I used the two button restart and it would say 80% or 90% battery but then within a short period of time it would go off again. I was sent a replacement which I got yesterday. I set it up and then made sure it was at 100% and put it on before I went to sleep last night. 12 hours or so later it was dead. I used the two button restart and it said the battery was at 0.00%. I am using an android and have it set to All Day Sync. I just got this replacement yesterday. Please advise.

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‎04-17-2019 14:52

‎04-17-2019 14:52

Hi, recontact Customer Support about this and ask for a battery test. Probably you've received a faulty replacement. They will probably advice you to do a multiple restart, but IMPOit's obvious you got a bad replacement.

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‎04-18-2019 11:36

In response to SunsetRunner

‎04-18-2019 11:36

@RLSelin It's great to see you in our Fitbit Community! I'm happy to assist you with the battery issues that your replacement Versa is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the tips that are listed in this help article, in order to improve the battery's life of your Versa. If the issue persists, let me know and I'll be happy to follow up.

 

Thank you for your help @SunsetRunner!

 

Keep me posted! 😀

JuanJo | Community Moderator

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