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Versa does not respond to up/down/sideway swipes

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‎11-22-2022 07:20 - last edited on ‎11-23-2022 09:38 by Fitbit Moderator

‎11-22-2022 07:20 - last edited on ‎11-23-2022 09:38 by Fitbit Moderator

Hello,

My Versa suddenly does not respond to up/down/sideway swipes thus unable to access apps or notifications etc. Versa still syncs with my phone and receives/sends data. Help or advice will be welcome. 

Keith

 

 

Moderator edit: updated subject for clarity. 

 

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2 REPLIES 2

‎11-22-2022 09:42

‎11-22-2022 09:42

I have tried restarting the device and changing the clock face, both the original and replacement are Fitbit clockfaces. This does not fix the problem

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‎03-01-2023 08:06

‎03-01-2023 08:06

I cannot restart my Versa as it refuses to respond to <restart> <yes> button.  So I'm going to have to let it go completely flat and hope that solves the problem ???

 

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