Versa does not vibrate when getting notifications

[ChrisR123]

When I get a WhatsApp message or any message my versa does not vibrate. 

[Guy_ · Accepted solution]

Check vibration is working

On the watch

Swipe left

Click timer

Run a timer for 10s

See if it vibrates

[ChrisR123]

I tried that and the vibration does work however when it comes to notifications it does not I've tried taking off Bluetooth and pair the versa again also turning off the watch and turning it back on again, checking the notification settings on the Fitbit app still doesn't work 

[Guy_]

You could have sleep or do not disturb on. But you can check,

In the Fitbit app, click profile photo, device photo,  notifications, and try with always vibrate on, it overrides the other settings.

At least you can see if it vibrates on receiving a notification. 

Also make sure vibration is on strong on the watch.

[ChrisR123]

Hi yup I did those steps as well and no vibration when notifications comes in like whatsapp, emails, teams. I does vibrate when I'm getting a phone call not WhatsApp call etc 

[Guy_]

Thanks, just to be sure its only a vibration problem

When a notification arrives on your phone, if you pull down on the watch from the top do you see it on the watch display? Did it arrive but not vibrate the watch?

[ChrisR123]

That is correct the notification will arrive but don't vibrate. When I pull down I see all the notifications but doesn't vibrate when I get them.

[Guy_]

Most odd, were Fitbit Support  able to offer a solution?

[ChrisR123]

Nope that's how I reached out to support to see what can be done