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Versa doesn't keep the correct time

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‎09-02-2019 03:57 - last edited on ‎09-03-2019 05:31 by Fitbit Moderator

‎09-02-2019 03:57 - last edited on ‎09-03-2019 05:31 by Fitbit Moderator

My versa has been fine until last night, I woke this morning to find it was 8 minutes slow by this evening it's now 22 minutes slow. I have tried resetting, changing time zones and looked on the forums can anyone help at all?

 

 

Moderator edit: updated subject for clarity

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‎09-03-2019 05:30

‎09-03-2019 05:30

@Suebro welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the time has become slow. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data. After this, try changing the clock face to one developed by Fitbit, not a third party and see if your Versa keeps the correct time.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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