Versa doesn't receive notifications

[DaisyDoodle]

I am not receiving notifications on my Versa - again.  This has been happening every three weeks for that last 4 months.  I have a Samsung S7 if that helps.  I have reset, deleted, reset, deleted and followed all the appropriate steps each time this happens.  But it continues to fail.  I want Fitbit to reimburse me for the Versa. They can have it back.  I loved the smartwatch features of it, but now it's just a watch and fitness tracker.  I'm very disappointed and frustrated with Fitbit.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@DaisyDoodle, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not receiving notifications. I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the reset. After this, monitor your Versa and see if the issue gets fixed.

Keep me posted on the outcome.

[DaisyDoodle]

I have done all that has been suggested and many times. My Versa continues to stop sending notifications. It now seems to happen every 2 to 3 weeks, which is beyond frustrating. The Versa is not reliable in the features I bought it for.



Sent from my Samsung Galaxy smartphone.

[JuanJoFitbit]

@DaisyDoodle. thank you for getting back and trying the troubleshooting steps shared above.

Since the issue persists, I'll send your case to our Support team so they can follow up and assist you accordingly. You will receive an email from them soon.

I'll be around if any question arises.