Versa doesn't sync properly

[Natsopa]

Syncing and refreshing frequently not working on iPad have to press and hold button on the side——is there any other solution to this problem.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Natsopa, it's great to see you in our Fitbit Community! I'd like to follow up and help you with the syncing issue that your Fitbit Versa has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[Natsopa]

Yes this does work but I’m having to do it sometimes twice a day and it’s a pain ...surely you can correct this with an update

Sent from my iPad