Versa doesn't turn on

[KTS99]

So my versa doesn't turn on but when I put it on the charger it works but says I have 0% battery life, but the app says its full.  I've tried restarting it and I've done the other troubleshooting options but none of them seem to work. 

[SunsetRunner · Accepted solution]

Hi, did you also performed a Factory Reset with the three buttons method?

[KTS99]

Yes and it does nothing 

[SunsetRunner]

Hi, contact Customer Support about it and mention that you've already did a FR to solve the problem without any luck!

[JuanJoFitbit]

@KTS99 Welcome to our Fitbit Community! I'm sorry for the late response. However, regarding the unresponsive display of your Fitbit Versa, I was able to get in touch with our Support team and was told that they handled your case via email. Was a solution provided?

Thank you so much for your help my friend @SunsetRunner!

Looking forward to your response! 

[KTS99]

Yes, they couldn't help me fix the fitbit but my warranty is still available so they are sending me a new one, and I can't wait to get it. I appreciate all the help. 

[JuanJoFitbit]

@KTS99 That's great news! I'm so glad to hear that you were sent a replacement unit. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!