05-04-2019 06:03
05-04-2019 06:03
So my versa doesn't turn on but when I put it on the charger it works but says I have 0% battery life, but the app says its full. I've tried restarting it and I've done the other troubleshooting options but none of them seem to work.
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05-04-2019 08:04
05-04-2019 08:04
Hi, did you also performed a Factory Reset with the three buttons method?
05-04-2019 08:04
05-04-2019 08:04
Hi, did you also performed a Factory Reset with the three buttons method?
05-04-2019 08:14
05-04-2019 08:14
Yes and it does nothing
05-04-2019 08:24
05-04-2019 08:24
Hi, contact Customer Support about it and mention that you've already did a FR to solve the problem without any luck!
05-06-2019 09:20
05-06-2019 09:20
@KTS99 Welcome to our Fitbit Community! I'm sorry for the late response. However, regarding the unresponsive display of your Fitbit Versa, I was able to get in touch with our Support team and was told that they handled your case via email. Was a solution provided?
Thank you so much for your help my friend @SunsetRunner!
Looking forward to your response!
05-06-2019 16:49
05-06-2019 16:49
Yes, they couldn't help me fix the fitbit but my warranty is still available so they are sending me a new one, and I can't wait to get it. I appreciate all the help.
05-07-2019 07:08
05-07-2019 07:08
@KTS99 That's great news! I'm so glad to hear that you were sent a replacement unit. Thank you for posting the update here.
I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.
Hope to see you in our Fitbit Community more often!