Versa doesn't vibrate when receiving notifications

[wyf]

after I updated to latest system on my Android phone, there are issues with notification. my versa lite can receive notification on watch but there is no vibration when there is a notification even the 'alway vibrate' option is. on. I restart both my watch and phone, it still doesn't work. please help thank.

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

@wyf, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it doesn't vibrate when you receive a notifications.

Please try the following:

- Turn off the notifications

- Restart your Versa as described in this help article

- Finally, turn on the notifications and monitor your watch in order to see if it vibrates when receiving notifications.

Keep me posted on the outcome.

[wyf]

no. it still doesn't vibrate when receive notification

[JuanJoFitbit]

@wyf, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I'd like you to try one more workaround, which has been helpful for this type of issues. Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data.

Once you've done this, make sure again that the notifications feature is enabled and see if the issue gets fixed.

Keep me posted on the outcome.