Versa dropping active minutes

[Enerycats]

My Versa and dashboard app had a correct showing of 28 minutes, but after syncing, the minutes disappeared from the watch and app. I've uninstalled and reinstalled the app as well as shutting down the Versa but nothing has helped.

[LiliyaFitbit]

Welcome to the Fitbit Community @Enerycats !

I am glad to assist you with your concern about your active minutes which disappeared after you synced the device. I appreciate your efforts to resolve this. In order to investigate, please let me know if you manually logged any activity? Did you do any exercise when you noticed that the active minutes disappeared? 

For more information about how the active minutes are calculated, please see this help article: What are active minutes?

I'll be looking forward for your reply! 

[swarren450]

I am having this issue as well today

[LiliyaFitbit]

Welcome to the Fitbit Community @swarren450.

I appreciate your participation in the Forums and sharing that your active minutes disappeared. To better investigate the issue, please let me know if you manually logged any activity? Did you do any exercise when you noticed that the active minutes disappeared? 

Looking forward to your response! 

[Enerycats]

This is happening again. My Versa shows 17 active minutes, but then I sync and the minutes don't show on the dashboard and then they disappear from the watch as well. I haven't logged any exercise and no exercise is recorded on the watch or app.Sent from my Verizon, Samsung Galaxy smartphone

[LiliyaFitbit]

Hi @Enerycats, thank you for your reply. 

I am sorry to hear you continue experiencing the issue with your active minutes disappearing from your watch and dashboard after the sync. I would like to confirm if you have any third party app connected to your Fitbit account? I will be glad to investigate. 

Please keep me posted.