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nonresponsive fitbit Versa but fully charged

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‎07-01-2019 17:17

‎07-01-2019 17:17

For the last few days my fitbit becomes unresponsive even though the battery is charged. I have to stick it on the charger for it to register anything. Is anyone else having this problem?? (I've had my Versa for about 1 year)

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3 REPLIES 3

‎07-01-2019 22:02

‎07-01-2019 22:02

Hi @SandraMH  Try restarting it several times Restart your tracker

If that doesnt fix it, try doing a Factory Reset and then set it up again (go to the Settings App on your watch and scroll down to About)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-03-2019 14:04 - edited ‎07-03-2019 14:05

In response to NellyG

‎07-03-2019 14:04 - edited ‎07-03-2019 14:05

Thank you, I tried what you suggested and it became nonresponsive after 1 day. I had to stick it on the charger, finally the fitbit logo came on and then I could use it again. (Said 97% for the battery so I know it isn't that) when it becomes nonresponsive I can't even try to restart it. 

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‎07-03-2019 23:22

In response to SandraMH

‎07-03-2019 23:22

Did you do a factory reset?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer