Versa exercise tracking not working properly.

[Summerliz17]

I am venting here. I have spent many hours trying the fixes that kind Versa owners have posted here regarding the exercise apps not tracking, sleep data being WAY off, etc. So just got off a call with Fitbit support to be told “these are known issues we’re working on”. So they advise just sit tight...I am pissed! I spent 200$ on a watch that doesn’t work and even though I still have some warranty left, sorry no refund?! SO NOT HAPPY. Cannot now afford an Apple Watch but I WISH I had gotten one in the first place .

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community @Summerliz17. Sorry for the delayed response.

I regret to hear about the difficulties you experienced with your Fitbit Versa while performing your exercises. Thank you for your feedback. Our team is constantly working to improve the Fitbit experience. Sorry for any inconvenience this could have caused to you. In the meantime, as an alternative only, for those exercises you experienced difficulties with, you can manually log them by following these steps.

We have a 45 day return policy to issue refunds only for purchases made through the Fitbit Store. For more information about this topic, please visit this site.

Feel free to contact us back at any time.

[Red_Juliet]

SUPER disappointed that I've started getting the same issue where my Versa doesn't record my workouts, even when it's in Workout mode. UNACCEPTABLE FITBIT! This is why we bought the device in the first place. 

[Red_Juliet]

How long have you had your versa?

Moderator edit: personal info removed

[Ceatsrini]

Bought it in the USA in May and started using in India on 5th June


V. Srini
Sent from my iPhone

[Summerliz17]

Totally agree with you, but alas I can’t afford an Apple Watch 😕If you get a refund PLEASE let me know. They’re blowing me off about it even though I still have warranty left!

Sent from my iPhone

[EdsonFitbit]

Welcome and thanks for visiting the Fitbit Community @Red_Juliet @Ceatsrini @Summerliz17.

@Red_Juliet @Ceatsrini, I created a case with Customer Support to provide further assistance. Please check your inbox on the next days. They will get in touch with you as soon as possible.

@Summerliz17, thank you for your comments.

Please let me know if you have any questions.

[Ceatsrini]

Thank you very much. Let’s see if Fitbit is really responsible and will get back


V. Srini
Sent from my iPhone