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Versa extra steps

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‎07-27-2018 07:31 - last edited on ‎07-30-2018 08:02 by Moderator Alum

‎07-27-2018 07:31 - last edited on ‎07-30-2018 08:02 by Moderator Alum

I put my new Versa on this am at 7 am and by 8:30 my watch recorded over 30,000 steps! How is this possible. Is there a fix for this?

 

 

Moderator edit: subject for clarity

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‎07-30-2018 08:04 - last edited on ‎10-22-2025 10:56 by Fitbit Moderator

‎07-30-2018 08:04 - last edited on ‎10-22-2025 10:56 by Fitbit Moderator

It's great to welcome you @Cgard73.

I would like to know if you keep having issues with the amount of steps that your watch is registering? Did you turn off your tracker before going to bed? Did you check if the steps were there when you put it on?

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-30-2018 10:46

In response to AlejandraFitbit

‎07-30-2018 10:46

Good afternoon.  I have to shut off my fitbit and or put it where ot won't pick up any vibrations or it will add steps.  Also, while driving it adds steps.  Is the company working on a solution for these issues.  I dont want to return it because I like the style.  I upgraded from the Charge 2 and I will have to go back to that if there is not an update coming soon.
Thank you


Sent from my T-Mobile 4G LTE Device
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‎08-04-2018 04:43

In response to AlejandraFitbit

‎08-04-2018 04:43

I have tried everything.  It is still adding extra steps.  I even have to enter driving mode when I am driving so it won't add steps.  When will there be a fix for these issues?

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