Versa face is falling Off

[ldeanpowell80]

I got my first Fitbit Versa from my brother for Christmas so less than 6 months ago and the face is falling off...actually just happened. Was sleeping and I felt it lose as I was turning. I love this device, how do I get it fixed and why does this happen? I’m very careful with my Versa. Help?

[NellyG]

Hi @ldeanpowell80  You need to contact Customer Support 

Fitbit Support  

[CCPriceless]

This has happened to me with the first Versa three times!!!!

[ldeanpowell80]

Jeeze...that’s very disappointing. I’ve grown to depend on this watch so much it’s crazy. I hope if it gets fixed it doesn’t happen again. Thank you though CCPriceless🙏🏽

[ldeanpowell80]

Thank you NellyG, I just called and the costumer service rep Tishana was super nice so I hope it gets fixed🙏🏽

[CCPriceless]

When it was working I loved it, but after having the face fall off on multiple occasions I have decided I won't be investing in another Fitbit. Good luck to you tho.

[AmyPie]

Exact same thing happened to me yesterday! My watch is older but had never even been loose before and suddenly just fell out

[ldeanpowell80]

It’s Crazy...

 

[StarPrincess]

I'm so upset. My Versa face popped off while it was still under warranty. I received a replacement but it was faulty. They sent a Versa 2 and now that has popped off. I've had this Versa 2 since late last year. This is ridiculous. I will sell my stock and never purchase Fitbit again. I will be sure to tell everyone to stay away. Very disappointed.