Versa glitching

[kellogs1]

Purchased a versa at christmas time and it it glitching. it won’t swipe to the next screen and vibrates back and forth between screens. Anyone else had the same problem?

[LiliyaFitbit]

Welcome to the Fitbit Community, @kellogs1.

I appreciate your participation in the Forums and sharing the details of the issue with your Fitbit Versa. 

Thank you for your efforts to resolve this. I recommend doing the following:

1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

Let me know how it goes, I'll be around.

[Davsroom]

I too am experiencing the same issue, although additionally, apps are triggered randomly (even if I take the watch off), eg timer app loads and counts down from my last timer setting.

I've reset the watch which went through the firmware update, 5 minutes on after all reconnected, the watch continued the random glitch/cycling through screens and apps.  Note: all clocks are Fitbit created rather than 3rd party

Any further support on the previous response would be grateful 

[Gussmall]

Try to return it before your warranty runs out. Tech support will not help you they are awful.

[kellogs1]

Hello, we are not using a third party clock face. I have shutdown and also
restarted the watch and it is still clutching and jumping around

[LiliyaFitbit]

Welcome to the Fitbit Community, @Davsroom. Thank you for your replies, @kellogs1 @Gussmall. I am sorry for the delayed response.

@kellogs1 I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@Davsroom thank you for joining the thread and sharing that you're experiencing the same issue and providing the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Gussmall thank you for your input. 

I'll be around if you need further assistance. 

[Gussmall]

After 4 online chats with tech support there last "fix" they had me do and now I cant do anything with the watch. They offered me 25% off an new one even though my last one only worked for 6 months.

On the good side I bought a Garmin to replace my fitbit and it has been fantastic.

[sarah_lin8]

I have the same issue. The watch I have is actually a replacement watch they sent me because my first fitbit died in less than 24 hours (but now it seems the battery is draining quickly again.) It jumps between screens and I have to restart it twice for it to be normal. All of the buttons seem to be broken until I restart it 2 times.